Android - Download has stalled and/or purchase has not been applied

If your application has stalled at "Starting download", please use the following troubleshooting steps to help complete your download:

- Confirm that your device is on the list of supported devices <>, which means it's supported for use with the Google Play Store app. If your device is not on this list, please contact your manufacturer with questions.

- For paid applications, confirm your credit card information is up to date by signing in to your Google Wallet account <>

- Cancel and restart the download.

- Restart your phone, then try downloading the app again.

- Confirm there is connectivity to either wireless or cellular networks on your device, and contact your mobile service provider if you aren't connected.

- Try your download(s) using both wireless and cellular network connections, and ensure firewalls aren’t blocking access to ports required for Google Play (TCP and UDP 5228).

- Make sure you've cleared the cache and data of both the Google Play Store app and the Download manager. Here's how:

  1. Visit Menu > Settings > Applications > Manage applications
  2. Tab over to "All"
  3. Select the Google Play Store app, and then tap "Clear data" and "Clear cache;" then, select Download manager and tap "Clear data" and "Clear cache"

- You must be able to successfully sign into Google Talk <> to download Android apps on Google Play. Make sure your device is signed into Google Talk by following these steps:

  1. Go to your phone’s app launcher, and press the Talk app.
  2. If you’re already signed into Talk, press Menu, and then touch Sign out.
  3. Launch Talk again to sign in.

If unsuccessful after attempting these steps, please let Google know <> so that they can investigate further.

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