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  1. SEGA Support
  2. General FAQ

General FAQ

Announcements

  • General Windows Troubleshooting (for crashes, graphic and sound issues etc)
  • FM 2022 | 'Dependency MFREADWRITE.DLL is missing’
  • FM 2022 Mobile | My screen resolution isn’t displaying correctly. How can I fix this?
  • Total War | How to verify if you have any mods and uninstall them
  • Phantasy Star Online 2 Support
  • Persona 5 Royal | Avatar and Theme Reward
  • See all 11 articles

SEGA Support Information

  • SEGA Support User Guide
  • SEGA STORE / E-STORE Support (Receipt of Product Code)

PC Windows - Game Troubleshooting

  • Compatibility Mode and Running as Administrator for PC Games
  • Creating a DXDIAG Report
  • Disc Error (CD/DVD) Troubleshooting
  • Where can I download drivers?
  • Minimising conflicts when running a game
  • What are drivers? How do I update them?
  • See all 7 articles

Apple Mac - Game Troubleshooting

  • Apple Mac game installation troubleshooting

STEAM Troubleshooting

  • Verify Cache Files
  • Offline Mode
  • Creating a desktop shortcut
  • Disable Steam from running at start-up
  • Installer / Update won't complete or is slow
  • Duplicate Product Code

Mobile Troubleshooting

  • Android - Unauthorized Charges
  • Apple iOS - Unauthorized Charges
  • Android - Basic Troubleshooting Guide
  • Apple iOS Basic Troubleshooting Guide
  • Android - Download has stalled and/or purchase has not been applied
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