Known Issues

If you are running into any issues with the game, please try all the workarounds below to see if one of them solves your issue. 


The devs appreciate your participation and feedback from all the OpenDevs.

There is a known issue however with pervious profiles causing issues with the game.

If you participated in an OpenDev before please delete your previous profile from

My Documents/Humankind


This issue has now been fixed.

https://steamcommunity.com/app/1124300/discussions/0/3047235309977012941/

Update the game to the latest version to address this issues


One potential fix for performance or crash issues is to force Vulcan drivers. Add the command line option to force this

* Right click -> Properties on Humankind
* GENERAL tab
* Scroll down to "LAUNCH OPTIONS"
* In the box put in

-force-vulkan

* Click the "X" in the upper right to close the window
* Re-launch the game


Some audio enhancement tools may cause the game to crash. So far known programs that may cause issues are

Nahimic (installed on MSI laptops)
Sonic Sound 2 (installed on Asus laptops)
Sonic Suite
Razer Chroma (and possibly Synapse) - note your headset will still be usable
If you have any of these programs in your system tray, please kill them and try relaunching the game.


https://steamcommunity.com/app/1124300/discussions/0/2961669453616158944/

There is a Mac beta you can opt into to test

• For AMD cards, download the AMD Catalyst Control Center, which you can find here:
  
  http://www.amd.com/en-gb/innovations/software-technologies/catalyst
  
  
• For NVidia cards, go to this page and download the appropriate drivers for your card by providing the correct information:
  
  http://www.nvidia.com/Download/index.aspx
  
  If you have an NVidia GeForce card, you can also download and install the GeForce Experience to update your cards through that:
  
  http://www.geforce.com/geforce-experience

Always make sure you reboot your machine after installing the drivers, just to be safe. Then try relaunching the game.


Use the Nvidia Control Panel or AMD CCC to force the game to use your built in GPU instead of the Intel one

This guide should help you depending on your video card:

http://www.howtogeek.com/175281/how-to-force-graphics-options-in-pc-games-with-nvidia-amd-or-intel-graphics/

• Go to c:\program files\steam\
• Right click ->Properties on steam.exe
• Click the Compatibility tab
• Check "Run this program as an administrator

Then try doing it for the Humankind exe

• Go to c:\program files\steam\steamapps\common\Humankind
• Right click ->Properties on Humankind.exe
• Click the Compatibility tab
• Check "Run this program as an administrator

Go to

C:\Program Files (x86)\Steam\steamapps\common\Steamworks Shared\_CommonRedist\DirectX

And the dxsetup.exe

Then reboot your computer


Go to

C:\Program Files (x86)\Steam\steamapps\common\Steamworks Shared\_CommonRedist\vcredist

And run the following

2012\vc_redist.x64.exe
2013\vc_redist.x64.exe
2019\vc_redist.x64.exe

Note you must run all 3. 2013 is needed for Logitech RGB systems.

Then reboot your computer


Go to

C:\Program Files (x86)\Steam\steamapps\common\Steamworks Shared\_CommonRedist\DotNet\4.5.2

Run the NDP452-KB2901907-x86-x64-AllOS-ENU.exe

Then reboot your computer


Please note 'turn pending' is not a singular bug but multiple different bugs that manifest the same way. Which is why its important to report such bugs because your particular version of the bug may not have been reported or known yet.

https://www.games2gether.com/amplitude-studios/humankind/forums/215-bug-reports

Please report your issues on the G2G forums and upload your impacted save game as well as your player.log and diagnostisc.html


If you have tried all of these workarounds, and are still having trouble running the game, or if there are other obvious missing elements to the game (such as missing fonts), validate that all of the files are actually installed properly:

• Go to your Steam Library
• Right click -> Properties on HUMANKIND
• Click the "Local Files" tab
• Click on the "Verify Integrity of Game Cache..." button

It's important for the devs to know what your system specs are if they are to troubleshoot issue. Try to put a baseline information such as

OS:
Video Card:
CPU:

You can also go to the Steam Client and go to
Steam-Help-System Information

That window has a lot of technical stuff about your system that can help the devs identify things

Also please upload your DIagnostic.html file from

My Documents\Humankind\Temporary Files

as well as your player.log file from

C:\Users\<username>\AppData\LocalLow\AMPLITUDE Studios\Humankind

Also when describing your problem be as descriptive as possible. They'll need to recreate your problem so more details is always better. Adding screenshots can also be helpful in describing visual issues.