RESPECTFUL COMMUNICATION WITH OUR TEAM
We’re here to make your gaming experience as smooth as possible. To set expectations and make sure you get the right support, we have outlined our boundaries.
We understand that technical issues or problems in general can be frustrating — especially when you just want to play. Our Support Team are here to help, and we want every interaction to be a positive experience for everyone involved. Please keep the following in mind when contacting us:
Be Clear and Friendly
- Be specific about what’s happening (for example: “The game crashes after I click Start”).
- Include any error messages or steps you’ve already tried.
Stay calm and polite — we’re on your side and want to help!
Zero Tolerance for Abuse
- We do not tolerate threats, harassment, hate speech, or abusive language under any circumstance.
- Our agents are real people who care deeply about helping our players.
- Abusive behaviour may result in terminated support.
Our goal is always to make things right and get you back to enjoying your game as quickly as possible. Clear, respectful communication helps us do that — and helps ensure you get the support you deserve.
AREAS WE CAN HELP
Activating Your Game – Whether it’s a physical copy or a digital download, we can help get your game up and running.
Technical Issues – If your game is acting up, we can troubleshoot things like: Crashes or freezing, Audio or video problems.
In-Game Content – Need help accessing certain features or content in your game? We’ve got you covered.
AREAS WE CANNOT HELP
To ensure clarity, we want to outline the types of inquiries that fall outside the scope of our customer support services. While we review all messages we receive, and are grateful for the time and thought that goes into these submissions, please note that we are unable to provide support may not respond to the following:
Fanmail – We truly appreciate the enthusiasm and kind words shared with us, but our support team is dedicated to handling service-related issues. This ensures we can provide timely assistance where it’s most needed. Thank you for your support and encouragement.
Creative Suggestions – We’re grateful for your creativity and passion for our products. However, our support team does not handle idea submissions, as we cannot evaluate or implement suggestions through customer support channels. Thank you for sharing your vision.
Intellectual Property (IP) Use Requests – We understand the interest in using our IP for projects, but our support team cannot grant permission or provide legal guidance. These requests are outside the scope of support. Thank you for your interest in our work.
School Projects or Academic Inquiries – We appreciate your interest in our company and products; however, our support team are unable to assist with research requests, interviews, and collaborations for school or academic projects. Thank you for thinking of us.
Requests for Free Merchandise – While we’re grateful for the enthusiasm behind these requests, our support team cannot provide complimentary merchandise, samples, or promotional items. We appreciate your understanding and continued support..
These types of submissions fall outside the scope of our customer support services and by setting these boundaries, we can focus on resolving technical and account-related issues effectively. We truly appreciate every message we receive, and we thank you for your understanding.