We carefully monitor accounts to ensure they are playing fairly. Account can be suspended for a number of reasons including:
- Cheating or hacking
- Taking advantage of an exploit
- Buying or selling an account
- Posting offensive or inappropriate content
In most cases, account suspensions are permanent. However, if you believe your account was suspended in error, please contact the support team using the “Submit a request” button at the top of this page.
For more information on our Fair Play policy, please see the Fair Play in Sonic Forces article.