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  1. SEGA Support
  2. General FAQs
  3. PC Windows - Game Troubleshooting
Articles in this section
  • Compatibility Mode and Running as Administrator for PC Games
  • Creating a DXDIAG Report
  • Disc Error (CD/DVD) Troubleshooting
  • Where can I download drivers?
  • Minimising conflicts when running a game
  • What are drivers? How do I update them?
  • General Windows Troubleshooting (for crashes, graphic and sound issues etc)

Creating a DXDIAG Report

To generate a DXDIAG report, please follow the steps below:

1. From the Windows desktop, press and hold the Windows Key (Microsoft Logo) and the R Key together at the same time to open the Run Window,

2. Type DXDIAG and click OK:

runwindow.png 

Note: Click No if you are asked to check whether your drivers have been digitally signed. 

3. From the DirectX Diagnostic Tool window, click on Save All Information...:

dxdiag.png

4. In the Save As window, designate where the file will be saved (Desktop or other easily accessible location) and then click Save.

5. Attach the saved file to a new or existing ticket for us to review.

 

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