If you launch the game and find it’s stuck on the loading screen, there are a few troubleshooting steps we suggest undertaking in order to get it to work.
First of all, remove any Workshop files like custom graphics and logos you may have added in preparation of launching the game. This can occasionally interfere or slowdown the game when launching.
Once you’ve done this, we would suggest deleting your cache and preferences, then verifying the game files again via Steam. Details on how to do this below:
Once you’ve completed all those steps above in the order listed, please then try relaunching the game (still without any added Workshop or custom files) and see if it now processes past the loading screen. If it does load without issue now and you were trying to add custom files, please close your game down and re-add any custom files to see if the issue is now fully resolved.
If you're still struggling do as follows:
- Right-click on your desktop and select 'New' -> 'Folder'
- Create a folder and name it something to distinguish it (say SI backup)
- Once you've done this go to your Sports Interactive folder found within 'documents' which by default is at the following location - C:\Users\[YOUR WINDOWS USERNAME]\Documents\Sports Interactive\[Football Manager title]
- This should contain folders like 'games', 'crash dumps' etc. Please cut every folder from here and paste them into the folder you've created on your desktop.
- Once you've done this and the Sports Interactive\[Football Manager title] folder is now empty, launch the game. If it works, copy back the files from the desktop folder and hopefully it should now load without any issues.
If you have completed all of the above without being able to resolve your issue, please submit a support request for further assistance.
Please include as many details as possible and list any troubleshooting techniques you’ve tried already so they can help you in the most efficient way.
If you launch the game and find it’s stuck on the loading screen, there are a few troubleshooting steps we suggest undertaking in order to get it to work.
First of all, remove any Workshop files like custom graphics and logos you may have added in preparation of launching the game. This can occasionally interfere or slowdown the game when launching.
Once you’ve done this, we would suggest deleting your cache and preferences, then verifying the game files again via Steam. Details on how to do this below:
Once you’ve completed all those steps above in the order listed, please then try relaunching the game (still without any added Workshop or custom files) and see if it now processes past the loading screen. If it does load without issue now and you were trying to add custom files, please close your game down and re-add any custom files to see if the issue is now fully resolved.
If you're still struggling do as follows:
- Right-click on your desktop and select 'New' -> 'Folder'
- Create a folder and name it something to distinguish it (say SI backup)
- Once you've done this go to your Sports Interactive folder found within 'documents' which by default is at the following location - Users\[Your Mac Username]\Library\Application Support\Sports Interactive\[Football Manager title]
- By default this folder is hidden, so to access you need to do as follows:
- Open Finder
- Click ‘Go’ from the menu bar
- Press and hold down the ‘Option’ (Alt) key
- This will bring up the ‘Library’, click to enter then go to ‘Application Support’ -> ‘Sports Interactive’ -> ‘[Football Manager title]’
- This should contain folders like 'games', 'crash dumps' etc. Please cut the following folders from here and paste them into the folder you've created on your desktop.
- editor data
- games
- graphics
- matches
- skins
If you don’t have all the folders listed above that’s okay, just move the ones listed you do have. Once you've done this and the Sports Interactive\[Football Manager title] folder no longer has those folders, launch the game. If it works, copy back the files from the desktop folder and hopefully it should now load without any issues.
If you have completed all of the above without being able to resolve your issue, please submit a support request.
Please include as many details as possible and list any troubleshooting techniques you’ve tried already so they can help you in the most efficient way.