Can you check your in-game wallet to ensure that your in-game purchase has been applied to this particular save?
Some of our in-game purchases require to be enabled via news stories. Please double check your inbox to ensure you haven’t missed the chance to apply it.
If you are still experiencing issues, please create a support ticket. When creating your support ticket be sure to provide the following information so the support agent can assist you as efficiently as possible.
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- Please supply a screenshot of your wallet.
- Please supply a copy of your receipt.
- Please supply your gamertag.