Please restart your router and try again.
Please ensure to check the status of PlayStation Network.
In order to rule out any NAT type issues; please double check if you can connect to the other player within a PlayStation part chat.
If you are still experiencing issues, please create a support ticket. When creating your support ticket be sure to provide the following information so the support agent can assist you as efficiently as possible.
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- Who is your current internet service provider?
- Are you connected via wireless or ethernet?
- Does your connection currently run off multiple routers?
- Are you currently using any wireless internet boosters/extenders?
- Is your internet communal use? For example: University accommodation.