If you receive an error code/message when trying to purchase the In-game Editor, it is likely to be related to a connection issue with the store, please try the following:
First, please make sure you're not running under a proxy or any DNS/VPN settings that might interfere with your connection. If so please set the 'Sports interactive' folder to be available offline.
Otherwise, please do the following:
- Disconnect any DNS/ VPN's, and play through your home wifi.
- Ensure any anti-virus software isn't interfering with Football Manager.
- Completely log out of Steam, close all related applications and log back in.
- Remove all third-party content (skins/logos/faces etc.).
If you require more assistance on resolving the connectivety with Steam, please see the following support articles:
Troubleshooting Network Connectivity
Steam Servers Are Currently Unavailable or Too Busy
If you are unable to access the ingame editor/download section of the game due to the error message 5000 or experience the error message "A network connection is required in order to play FM online’ error messages", we suggest you revoke Football Manager's Epic Store access.
Once you've done so, the next time you launch the game you’ll be prompted by a pop up to allow Epic games to connect to ‘Use [Football Manager title] with your Epic Games account’ - you must click ‘ALLOW’ and it should work.
First, please make sure you're not running under a proxy or any DNS/VPN settings that might interfere with your connection.
Please ensure any anti-virus software isn't interfering with Football Manager.
First, please restart the game and reboot the console and see if the same issue is still occurring.
If it is still occurring, please try the following:
- Press the Guide button in the middle of the controller.
- Scroll down to My Games & Apps.
- Hover over the Football Manager game tile and press the Menu button.
- Select Manage game & add-ons
- Select Saved data
- Select Delete All (this won’t delete your saves)
- Launch Football Manager
Please double check if the game is using the 'quick resume' setting. If so, please disable the ‘quick resume’ feature for Football Manager and restart the game.
If you find nothing above helps, please submit a support ticket and our team will try to help.