General FAQ

Announcements

• General Windows Troubleshooting (for crashes, graphic and sound issues etc)
• FM 2022 | 'Dependency MFREADWRITE.DLL is missing’
• FM 2022 Mobile | My screen resolution isn’t displaying correctly. How can I fix this?
• Total War | How to verify if you have any mods and uninstall them
• Phantasy Star Online 2 Support
• Persona 5 Royal | Avatar and Theme Reward
• See all 9 articles

SEGA Support Information

• SEGA Support User Guide
• SEGA & STUDIO DIGITAL STORES | PAYMENT QUERY AND/OR RECEIPT OF PRODUCT CODE

PC Windows - Game Troubleshooting

• Creating a MSINFO32 Report
• Compatibility Mode and Running as Administrator for PC Games
• Creating a DXDIAG Report
• Disc Error (CD/DVD) Troubleshooting
• Where can I download drivers?
• I've damaged my CD-DVD, can I get a replacement from you
• See all 9 articles

Apple Mac - Game Troubleshooting

• Apple Mac game installation troubleshooting

STEAM Troubleshooting

• Verify Cache Files
• Offline Mode
• Creating a desktop shortcut
• Disable Steam from running at start-up
• Installer / Update won't complete or is slow
• Duplicate Product Code

Mobile Troubleshooting

• Android - Unauthorized Charges
• Apple iOS - Unauthorized Charges
• Android - Basic Troubleshooting Guide
• Apple iOS Basic Troubleshooting Guide
• Android - Download has stalled and/or purchase has not been applied