The Belarc file contains information about all the programs installed on your system. We can check this internally to make sure there’s no program which could potentially be conflicting with Football Manager.
If requested when troubleshooting, please install Belarc (as shown here - http://www.belarc.com/free_download.html)
Once you have downloaded and installed it should automatically compile a report.
Once the report has been generated, within your web browser go to File -> 'Save As' and send the HTML file in an email either in response to a support ticket, or to create a new one here.
Please remember to include a description of what your issue is in any correspondence.
If you require more guidance about finding your system’s Belarc file, please submit a support ticket and our team will try and help you.