How to locate crash dump file of Football Manager 27?
When contacting our support team about a crash, we usually request the crash file so we can identify the exact issue you’re having.
The crash file records information about the sudden exit of the Football Manager, which helps us to investigate the cause of the issue as well as provide relevant troubleshooting methods to you.
The location of the Crash file is below depending on your system. You must have launched the game after the crash for this file to appear.
Windows - C:/Users/XXXXXXXXX/AppData/LocalLow/Sports Interactive/Football Manager 27/crash_history.txt
Mac - ~/Library/Application Support/Sports Interactive/Football Manager 27/crash_history.txt
Please provide this file to the support team.
How to create a new Sports Interactive->[Football Manager title] folder?
You may want to create a new Sports Interactive\[Football Manager title] folder as one of your troubleshooting methods. Please follow the steps below:
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Right-click on your desktop and select 'New' -> 'Folder'
- Create a folder and name it something to distinguish it (e.g. SI backup)
- Once you've done this go to your existing [Football Manager title] folder, which by default is located at - C:\Users\[YOUR WINDOWS USERNAME]\Documents\Sports Interactive\[Football Manager title] (This should contain folders like 'games', 'tactics' etc)
- Cut every folder from here and paste them into the folder you've created on your desktop. Once you've done this and the Sports Interactive\[Football Manager title] folder is now empty
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Launch the game
If you have resolved your issue, copy back the files from the desktop folder and hopefully it should now load without any issues
- Right-click on your desktop and select 'New' -> 'Folder'
- Create a folder and name it something to distinguish it (e.g. ‘SI backup’)
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Once you've done this go to your [Football Manager title] folder which by default is located at - Users\[Your Mac Username]\Library\Application Support\Sports Interactive\[Football Manager title] (This should contain folders like 'games', 'tactics' etc)
By default this folder is hidden, so to access you need to do as follows:
- Open Finder
- Click ‘Go’ from the menu bar
- Press and hold down the ‘Option’ (Alt) key
- This will bring up the ‘Library’, click to enter then go to ‘Application Support’ - ‘Sports Interactive’ - [Football Manager title]
- Cut every folder from here and place them into the folder you've created on your desktop. Once you've done this and the Sports Interactive\[Football Manager title] folder is now empty
- Launch the game.
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If you have resolved your issue, copy back the files from the desktop folder and hopefully it should now load without any issues.
If the above instructions couldn’t resolve your issue, please submit a support ticket and our team will try and help you.
How to find my Belarc file for Football Manager support?
The Belarc file contains information about all the programs installed on your system. We can check this internally to make sure there’s no program which could potentially be conflicting with Football Manager.
If requested when troubleshooting, please install Belarc.
Once you have downloaded and installed it should automatically compile a report.
Once the report has been generated, within your web browser go to File -> 'Save As' and send the HTML file in an email either in response to a support ticket, or to create a new one here.
Please remember to include a description of what your issue is in any correspondence.
If you require more guidance about finding your system’s Belarc file, please submit a support ticket and our team will try and help you.
How to adjust Football Manager so it appears below the camera area on your MacBook Air or MacBook Pro?
For some versions of MacBook, you may notice the top camera area (aka ‘top-notch’) is covering parts of the game. Please do the following to allow FM fit to scale:
- Find the FM application in Finder (Library/Application/Support/Steam/steamapps/common)
- Right-click Football Manager app and select ‘Get Info’
- Tick the “Scale to fit below built-in camera” option under the ‘General’ section
Please click here for more information.
Alternatively, you can change the game to windowed mode via in-game preferences:
- Click Preferences from the start screen
- Type in ‘window’ in the search box
- Select “Windowed” in the dropdown list next to the ‘Window Mode & Resolution’
If the above instructions couldn’t resolve your issue, please submit a support ticket and our team will try and help you.
How to back up Football Manager game files?
We recommend having auto save turned on to weekly or fortnightly with ‘New File for Each Auto Save’ so you always have a recent backup of your save. If you find you have a large number of backup saves, you can manually delete them from the location show above.
By default, the save game location will be as follows:
You can change you auto-save settings via the in-game preferences at any point. Bear in mind auto save will save at the time period set by the user from the last time you saved. If you manually save at any point, the auto save clock restarts.
All your Football Manager game files can be found in the following location by default:
C:\Users\[Your Windows Username]\Documents\Sports Interactive\[Football Manager title]\games
All your Football Manager game files can be found in the following location by default:
Users\[Your Mac Username]\Library\Application Support\Sports Interactive\[Football Manager title]\games
By default this folder is hidden, so to access you need to do as follows:
- Open Finder
- Click ‘Go’ from the menu bar
- Press and hold down the ‘Option’ (Alt) key
- This will bring up the ‘Library’, click to enter
- Go to ‘Application Support’ > ‘Sports Interactive’ > ‘[Football Manager title]’
If the above instructions couldn’t resolve your issue, please submit a support ticket and our team will try and help you.
How to change the Football Manager’s Sports Interactive folder location in my computer?
We recommend your Sports Interactive folder be stored locally as opposed to cloud drives (e.g. One Drive) to avoid any potential sync issues.
You can change the Sports Interactive folder within Football Manager:
- Go to ‘FM Menu’ -> ‘Preferences’ -> ‘Detailed’ -> ‘Your World’
- Click ‘Change Folder’ and choose your preferred location of choice
- Click 'Confirm'
If you want to reset the Sports Interactive folder to the default location, you can click on the ‘Reset to Default’ (the arrow button) to reset.
You can also change the Sports Interactive folder's location via the platform's settings.
- Go into Steam and right-click on the game
- Select 'Properties'
- Click 'Set Launch Options...'
- Copy the following into the dialogue box: --user_data_location="path"
- In the path section, enter the exact path you wish the folder to be generated (ie D:\Users\ etc).
The next time you launch the game, your Sports Interactive folder will be created in this location.
Unfortunately, it is not possible to change the Sports Interactive folder’s location for the Microsoft Store or Xbox app’s Football Manager.
- Go into Epic Launcher and click on the account icon in the top right corner.
- Click on ‘Settings’
- Scroll down to the ‘Manage Games’ section and find [Football Manager title]
- Click the arrow dropdown button
- Tick ‘Additional Command Line Arguments’
- Copy the following into the dialogue box: --user_data_location="path"
The next time you launch the game, your Sports Interactive folder will be created in this location.
If nothing above works, please submit a support request stating exactly what you've tried so far, and a member of our team will try to help.
How to load my Football Manager cloud save game on a new computer?
On a new machine, make sure you are signed into the exact same platform account where your game was originally installed, and you saved your save game to the relevant cloud.
Go to the 'Load Game' and select the 'Cloud' tab to preview all your cloud save games. Select a save game and then the 'Load' button to load your save.
You must have an active Internet connection to use the Cloud Save Settings.
If nothing above works, please submit a support request stating exactly what you've tried so far, and a member of our team will try to help.
How to remove Football Manager saves from my cloud storage?
On a computer that is fully synchronised with Football Manager's Cloud saves from Steam/MS Store/Xbox app/Epic, go to Load or Save game and select the 'Cloud' tab.
Here will be listed all your saves on the cloud. Select a save game and then click the 'delete' button to remove them from the cloud.
You must have an active Internet connection to use the Cloud Save Settings.
You can also manually remove them by visiting the following location for Steam and Epic:
Steam: C:\Users\YOUR WINDOWS USERNAME\AppData\Local\Sports Interactive\[Football Manager title]\cloud\games
Epic: C:\Users\YOUR WINDOWS USERNAME\AppData\Local\Sports Interactive\[Football Manager]\epic_cloud\games
If nothing above works, please submit a support request stating exactly what you've tried so far, and a member of our team will try to help.
How to make sure that an anti-virus program isn't interfering with Football Manager?
Occasionally due to updates or system configuration, anti-virus programs have been known to interfere with Steam and Football Manager.
If you think it’s your anti-virus causing a problem with the game, we recommend adding Football Manager and the relevant platform to your exceptions. How to do this will depend on your anti-virus, we suggest you visit your anti-virus’s website for details on how to do this.
If you think it’s your anti-virus causing a problem with the game, it may be worth completely uninstalling the anti-virus program by following the instructions below:
- Turn on Windows Firewall/Windows Defender
- Uninstalling your active anti-virus program
Once you have set up your anti-virus as above (either with exceptions or uninstalled), we’d suggest uninstalling and reinstalling Football Manager.
The default Steam and Football Manager will be installed in the following locations:
Steam – C:\Program Files(x86)\Steam
Football Manager - C:\Program Files(x86)\Steam\steamapps\common\[Football Manager title]
Both the Microsoft Store and Xbox app are part of the Windows default apps. Both applications and Football Manager are stored in a hidden folder within C:\Program Files\WindowsApps. As this is a default hidden folder, we do not recommend you to temper with the folders in any way.
The default Epic and Football Manager will be installed in the following locations:
Epic – C:\Program Files(x86)\Epic Games
Football Manager - C:\Program Files (x86)\Epic Games\[Football Manager title]
If nothing above works, please submit a support request stating exactly what you've tried so far, and a member of our team will try to help.
How to switch between dedicated and integrated graphics cards when playing Football Manager?
If you have a dedicated graphics card on your system (such as an Nvidia or AMD card) you may have the option to switch which graphics card you use with FM. We recommend always using your dedicated card for best performance, however if you encounter any issues running a dedicated card, it's worth trying the integrated card to see whether it's a graphics card-specific issue.
This feature is mainly found on laptops, however some motherboards within desktop may also have integrated graphics.
For AMD/ATI cards, because there is a large variation in versions of the AMD/ATI Radeon Catalyst Control Center for adjusting the settings for these cards, bear in mind the process may not be exactly as listed below. Saying that, by following the instructions you should be able to find similar options to those described here:
- Go to ‘Graphics’ ‘PowerPlay’ - Set ‘Plugged In’ and ‘Battery’ to ‘Maximum Performance’.
- Click ‘Apply’.
- If the option is available to your graphics card, go to ‘Graphics’ ‘3D’ and move the slider across to ‘Performance’ so it is set for ‘Optimal Performance’.
- Click ‘Apply’.
- If your Catalyst Control Centre has the Switchable Graphics tab go there and browse to locate fm.exe and set it for ‘High Performance’ or the integrated option. Click ‘Apply’.
- Do the same for Steam - this can be found in C:\Program Files (x86)\Steam\steamapps\common\[Football Manager title] or where you have installed Steam and FM
If running a laptop with an Nvidia card, it will most likely also have a secondary Intel card. This will normally run by default when running the machine in power saving mode. To be able to change manually between the two graphics cards, please follow the instructions below:
- Right-click on your desktop and there should be a Nvidia Control Panel. (For Windows 11, you may need to click 'Show more options' first)
- Under ‘3D settings’ click to select 'Manage 3D settings'
- Select the ‘Program Settings’ tab
- Click the 'Add' button which appears within the section: '1. Select a program to customize'
- Under here add ‘fm.exe’ (this can be found in C:\Program Files (x86)\Steam\steamapps\common\[Football Manager title] or where you have installed Steam and FM)
- From the section 2. Select the preferred graphics processor for this program' select which graphics card you wish to run
- Click the 'Apply' button
If nothing above works, please submit a support request stating exactly what you've tried so far, and a member of our team will try to help.
How to update and/or reinstall my graphics card drivers for Football Manager?
For some issues, our support agents may ask you to update your graphics card as one of the troubleshooting methods. When updating your graphics card drivers, we recommend uninstalling the old drivers first to make sure there are no issues.
If you have the knowledge, we'd suggest using the manual download and install over the auto-checker, so if you know your exact graphics card make and the OS you are running, please enter in your details and find the latest drivers.
Once you’ve updated to the latest drivers and restarted your system you should be running the latest drivers available.
For some laptops it may be worth checking on your manufacturer's website for exact drivers for your laptop, especially if you have dual graphics cards (Intel with AMD/Nvidia) or have problems updating from any of the sites listed above.
If nothing above works, please submit a support request stating exactly what you've tried so far, and a member of our team will try to help.
How to verify the integrity of Football Manager’s files?
- Launch Steam
- From the 'Library' section, right-click on the game and select 'Properties' from the menu.
- Select the 'Installed Files' tab and click the 'Verify integrity of game files' button
- Steam will verify the game's files - this process may take several minutes. This will always download a number of files even if you've just verified.
- Once the process is completed, close the windows then launch the game.
- Click on Windows ‘Start’ button
- Click on ‘Settings’ - ‘Apps’ - ‘Apps & Features’
- Find [Football Manager title]
- Click on the three dots buttons next to the app
- Click ‘Advanced options’
- Click ‘Repair under the Reset section
- Open the Epic Launcher
- Navigate to [Football Manager title] via your ‘Library’ and click on the three dots to bring up a drop-down menu
- Click 'Manage'
- In the new window, click on "Verify" next to the "Verify Files" option.
- Epic will verify the game's files - this process may take several minutes. This will always download a number of files even if you've just verified.
- Once the process is completed, close the windows then launch the game.
If nothing above works, please submit a support request stating exactly what you've tried so far, and a member of our team will try to help.
How to find my system DxDiag/system information?
You may find our support agents ask you for your DxDiag so we have more information about your system which will allow us to troubleshoot your issue.
- Click the Windows key on your keyboard
- Type "DxDiag" and press Enter on your keyboard
- The DxDiag window should open. You may be prompted to allow DxDiag to check online for digital signatures, for which please click ‘Yes’
- Click ‘Save All Information’ on the bottom portion of the DxDiag window
- Save the file as a txt document and share it with the support team
- Open Finder
- Go to ‘Applications’ -> ‘Utilities’
- Launch ‘System Information’
- From the ‘File’ menu, click ‘Save…’
- In ‘Save As’ type file name or leave to default as your system’s name
- Choose a location to save the file to, it will default to your ‘Documents’
- Click ‘Save’
- The file will now be generated in your chosen location
If the above instructions couldn’t resolve your issue, please submit a support ticket and our team will try and help you.
How to remove caches and/or preferences folders in Football Manager?
Sometimes we'll request you remove your cache and preferences folders as it may be the cause of an issue. We'd recommend moving these files away from their current location and into a 'new' folder you can create on your desktop. That way if this does fix the issue, we may ask you send us the folders so we can fix whatever caused the issue initially.
Please make sure the game is not open before following the instructions below.
- Click ‘File Explorer’ from within the taskbar (or click ‘Desktop/Start’ then type in ‘File Explorer’)
- On the header click ‘View’ and make sure above ‘Show/hide’ that ‘Hidden Items’ is ticked
- Navigate to C:\Users\[Your Windows Username]\AppData\Local\Sports Interactive\[Football Manager title]
- Move the Preferences and/or Cache folder to your desktop, so they no longer appear in the Football Manager folder
Don't worry, the cache and preferences folders are completely unrelated to your save games. Upon removing these folders, new ones will be regenerated when you launch the game. The next time you launch the game, remember to change any preferences you wish to have changed (such as auto saves, sound level or game display mode).
- Open Finder
- Click ‘Go’ from the menu bar
- Press and hold down the ‘Option’ (Alt) key
- Click the ‘Library’ item in the menu
- Go into the folder named ‘Application Support’ then ‘Sports Interactive’
- Click into the ‘[Football Manager title]’ folder
- Within here, move the ‘Preferences’ and/or ‘Caches’ folder to your desktop folder
Don't worry, the cache and preferences folders are completely unrelated to your save games. Upon moving these folders, new ones will be regenerated when you launch the game. The next time you launch the game remember to change any preferences you wish to have changed (such as auto saves, sound level or game display mode).
If the above instructions couldn’t resolve your issue, please submit a support ticket and our team will try and help you.
How to upload files for Football Manager support?
To upload files to us, please use the SI Cloud Service.
You can drag files directly into it or can 'Click to Select Files' to open up Windows Explorer and find the file on your system.
Please remember to mention the file name of the uploaded file in either your forum post or when in contact with a support agent.
If the above instructions couldn’t resolve your issue, please submit a support ticket and our team will try and help you.
How to load old Football Manager saves in Football Manager 27 on Steam Deck?
To load previous FM save games in FM27, first, you'll need to manually move the save games to FM27 by following these steps:
1. In Desktop Mode, click the folder in the bottom left corner
2. Under 'Devices' select 'Home'
3. In the top right corner, click on the dropdown menu and make sure 'Show Hidden Files' is ticked
4. Copy the save games you wish to load in FM27:
FM23: Deck/Local/Share/Steam/steamapps/compatdata/1904540/pfx/drive_c/users/steamuser/Documents/Sports Interactive/Football Manager 2023/Games
FM24:
Deck/Local/Share/Steam/steamapps/compatdata/2252570/pfx/drive_c/users/steamuser/Documents/Sports Interactive/Football Manager 2024/Games
FM26: Deck/Local/Share/Steam/steamapps/compatdata/3551340/pfx/drive_c/users/steamuser/Documents/Sports Interactive/Football Manager 26/Games
5. Paste the save games to Deck/Local/Share/Steam/steamapps/compatdata/3551340/pfx/drive_c/users/steamuser/Documents/Sports Interactive/Football Manager 27/Games
6. Launch FM27 and load the save game as you normally would (the process could take a few minutes)
If nothing above works, please submit a support request stating exactly what you've tried so far, and a member of our team will try to help.