My Total War Game (on Microsoft Store) Does not launch and / or crashes

MY TOTAL WAR GAME (ON Microsoft Store) DOES NOT LAUNCH AND / OR CRASHES

If your Total War game (on Microsoft Store) is not launching and / or crashing, please try the troubleshooting steps as referenced below.

Quick Checklist:

  • Check the Microsoft Store server status
  • Check for updates
  • Reinstall your Game
  • Clear your launcher’s webcache
  • Add Microsoft Store / game to your Antivirus & Firewall Exceptions
  • Update your Windows Operating System
  • Update your graphics drivers
  • Check the power setting of your graphics card
  • Try a different Windows account

Troubleshooting Steps & Instructions

  • Check the Microsoft Store server status

Check the Microsoft Store Server Status page to make sure all systems are operational. If the Microsoft Store Launcher is affected by an outage or system-wide issue, your issue may be fixed when the outage is resolved.

  • Check for updates

Check to see if there is an update for the Launcher. To do this, select App Settings (Click User icon in top Right and drop down to App Settings) – Toggle App Updates to automatic

  • Reinstall your Game

To reinstall your copy of Total War on the Microsoft Store please first uninstall the game (Right Click game in Windows Start Menu > Uninstall or through Apps > Game > Uninstall) Then re-install via the Microsoft Store.

  • Clear your launcher’s webcache

Clearing the webcache often resolves display issues that may prevent you from using the launcher. Follow these steps to clear your webcache:

Windows

- Go to settings > Apps > Click Store > Advanced Options > Reset

Please note this will permanently delete the apps data on your device including your sign in details.

  • Add Microsoft Store / game to your Antivirus & Firewall Exceptions

Your anti-virus/firewall programs could be stopping Microsoft Store / the game from functioning correctly.

A quick and simple test to help rule out your Anti-virus & Firewall software as a possible cause is to temporarily disable them to check whether that resolves your issue.

Further to this, you should ensure that both Microsoft Store (including your Total War game) has been added to the exclusion list of your Anti-virus & Firewall programs to help minimize the potential for any issues.

  • Update your Windows Operating System

Your operating system could be missing important modules / files as required for both Microsoft Store and your Total War game to function correctly. Please see instructions below on how to check for updates:

Windows® 11

Start Menu > Settings > Windows Update > Check for updates

Windows® 10

Start Menu > Settings > Update & Security settings > Windows Update > Check for updates

  • Update your graphics drivers

Some of the most common game crashing and bugs are a result of old or incompatible drivers. The lack of an up-to-date system can lead to lag, system errors or even a system crash (BSOD).

To check whether you are using the latest graphics drivers (including sound), please refer to our driver support article.

  • Check the power setting of your graphics card

Your Total War game may not be functioning correctly due to the power settings of your computer system i.e. set to eco / power saving mode, as such your Total War game may not be using your dedicated graphics card.

Please see out support article on configuring the power setting of your graphics card for Windows 10.

For a instructions on how to configure your computer system to use your dedicated graphics card, click here for Nvidia Graphics cards and click here for AMD graphics cards.

  • Try a different Windows account

It's possible that a third-party software / application could be stopping the game from functioning correctly. A quick & effective way to check on whether this is the case is by creating / installing on a different Windows account with administrator rights:

Windows® 11

  1. Select Start > Settings > Accounts and then select Family & other users. (In some versions of Windows you'll see Other users.)
  2. Next to Add other user, select Add account.
  3. Select I don't have this person's sign-in information, and on the next page, select Add a user without a Microsoft account.
  4. Enter a user name, password, or password hint—or choose security questions—and then select Next.

Windows® 10

  1. Click on Start Menu,
    2. Click on Settings,
    3. Click on Accounts,
    4. Select Family & other users,
    5. Select Add someone else to this PC,
    6. Ignore the prompt to provide an email or phone number. Instead click on the link at the bottom that reads the person I want to add doesn’t have an email address,
    7. Ignore the information that informs you to setup a new email address through @outlook.com and click on the link at the bottom Add a user without a Microsoft account.

If this works, you will have narrowed it down to a software conflict in your other account and can proceed to eliminate variables.

 

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