Should you encounter issues accessing your additional content after purchasing, here are some steps that may help in resolving the issue.
Check your activated content
To verify what has been activated on your account, you can check your activation and purchase history.
Licenses and Product Key activations on Steam
- Start your Steam Launcher
- Click on your name in the top right
- Go to "Account Details"
- Click on "View licenses and product key activations"
Here you will find an overview of content activated on your account. Double check that the content you are looking for is present.
Purchases and Code redemptions on Epic Games
- Start the Epic Games Launcher
- Click on your name in the top right
- Go to "Manage account", this will open a browser window
- Under "Payment and rewards", select "Transactions"
- In "Purchases" you can see which content was purchased through the Epic Games store
- In "Code redemptions" you can see which content was activated on the Epic Games store
Double check that the content you are looking for is present.
Check the game settings in the launcher
You can verify which content is recognized by the game, by checking the DLC section in your launcher
DLC Section on Steam
- Open Steam
- Go to 'Library'
- Right-click on your game
- Choose properties
- Select 'DLC'
To reinstall the DLC, you can uncheck the box next to the DLC name and recheck it.
Manage DLC on Epic Games
- Open the Epic Games Launcher.
- Go to your Library.
- Locate your game with DLC and click the three dots next to the title.
- Click Manage Add-Ons.
Note: This option may only appear if the game has already been installed or is in need of an update.
To reinstall the DLC you can move the slider to the left and back to the right.
Content is activated but cannot be accessed in game
Sometimes the DLC content will not be accessible from the beginning. It might be due to the following reasons:
- You will need to complete the tutorial
- You have get to a certain part of the game
- It can only be used in specific parts of the game
It is also possible that custom files or mods can interfere with the game and preventing you from accessing your DLC. If you encounter issues, it is always best practice to remove mods and custom files and check if that resolves the issue.