We know how impactful it can be, when you want to start your conquest or defend the world from falling into chaos.
This guide will help you to get back into the game as quickly as possible.
Troubleshooting steps for your game client or OS
These are steps are related to Steam or your operating system that can help when you experience technical issues like crashing, graphical glitches or similar occurences
Verify the game cache
Open the Xbox App and go to your library. Here, click on the game and then on the three dots under the game title. Select "Manage" and then go to the Files tab and choose the option "Verify And Repair".
Add Microsoft Store or Xbox App/ game to your Antivirus & Firewall exceptions
Your anti-virus/firewall programs could be stopping Microsoft Store / the game from functioning correctly.
A quick and simple test to help rule out your Anti-virus & Firewall software as a possible cause is to temporarily disable them to check whether that resolves your issue.
Further to this, you should ensure that both Microsoft Store (including your game) has been added to the exclusion list of your Anti-virus & Firewall programs to help minimize the potential for any issues.
Update your Windows operating system
Your operating system could be missing important modules/files as required for both the game client and your game to function correctly. Please see instructions below on how to check for updates:
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Windows® 11
Start Menu > Settings >Windows Update> Check for updates
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Windows® 10
Start Menu > Settings > Update & Security settings > Windows Update > Check for updates
Update your graphics drivers
Some of the most common game crashing and bugs are a result of old or incompatible drivers.
The lack of an up-to-date system can lead to lag, system errors or even a system crash (BSOD).
To check whether you are using the latest graphics drivers (including sound), please refer to our driver support article.
Check the power settings for your GPU
Your Total War game may not be functioning correctly due to the power settings of your computer system i.e. set to eco/power saving mode, as such your Total War game may not be using your dedicated graphics card!
Please see out support article on configuring the power setting of your graphics card for Windows.
For a instructions on how to configure your computer system to use your dedicated graphics card, click here for Nvidia Graphics cards and click here for AMD graphics cards.
Try the game under another Windows account
It's possible that a third-party software/applications could be stopping the game from functioning correctly. A quick & effective way to check on whether this is the case is by creating/installing on a different Windows account with administrator rights:
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Windows®11
- Select Start > Settings > Accounts and then select Family & other users. (In some versions of Windows you'll see Other users.)
- Next to Add other user, select Add account.
- Select I don't have this person's sign-in information, and on the next page, select Add a user without a Microsoft account.
- Enter a user name, password, or password hint—or choose security questions—and then select Next.
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Windows® 10
- Click on Start Menu,
- Click on Settings,
- Click on Accounts
- Select Family & other users,
- Select Add someone else to this PC,
- Ignore the prompt to provide an email or phone number. Instead click on the link at the bottom that reads The person I want to add doesn’t have an email address
- Ignore the information that informs you to setup a new email address through @outlook.com and click on the link at the bottom Add a user without a Microsoft account.
If this works, you will have narrowed it down to a software conflict in your other account and can proceed to eliminate variables.
Troubleshooting for your game
These are steps are related directly to your game and it´s files that can help you improve situations of crashing, graphic glitches or similar occurences.
Reinstall the game
To reinstall your copy of Total War on the Microsoft Store please first uninstall the game (Right Click game in Windows Start Menu > Uninstall or through Apps > Game > Uninstall) Then re-install via the Microsoft Store.
Remove all mods and related files
Should you have manually installed a mod launcher or mods, please uninstall these and remove all related files from the game folders.