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  1. Knowledge Base
  2. Football Manager
  3. Football Manager 2021
  4. Technical Issues
Articles in this section
  • I’ve encountered a crash dump, nothing happening or an error message when launching the game
  • The game is stuck on the loading screen
  • I’ve encountered a crash dump/quit unexpectedly message whilst processing or clicking something in the game
  • Game Freezes or Goes into Black Screen on Launch
  • I've received an anti-virus or malware warning when trying to run FM
  • My save game no longer loads
  • What do I do if I receive a DXGI_ERROR_DEVICE error message
  • What to do if my system appears to be overheating or working hard when running the game
  • Unable to Save the game successfully or the game crashes whilst saving
  • The screen appears unusual when starting the game and/or I’m unable to click any buttons within the game
See more

I’ve encountered a crash dump/quit unexpectedly message whilst processing or clicking something in the game

If you’ve encountered a crash dump whilst continuing or the game processing whilst playing Football Manager 2021 please bear in mind a crash dump is the generic response for any type of crash – deleting the crash dump file will not help. Instead please try the following troubleshooting techniques in order to try and resolve the issue.

Delete Cache and Preferences

Verify Game Files

Once you’ve done this, re-launch the game and try again.

If it still crashes at exactly the same point, please submit a support request with the following information:

- The crash dump file (this file can be located at the following default location: C:\Users\[Your Windows Username]\Documents\Sports Interactive\Football Manager 2021\crash dumps)

- The save game file just before the issue occurs (this file can be located at the following default location: C:\Users\[Your Windows Username]\Documents\Sports Interactive\Football Manager 2021\games) uploaded to our SI Cloud Service - remember to let us know the file name once uploaded

- The in-game date when the crash occurred

- Whether you’ve used the in-game or pre-game editor

- Whether you’re using any custom files of any sort with the game (so workshop downloads like databases, graphics, views etc)

Once we have the above information, we will be able to look into your issue directly and determine what the cause is. The sooner we can determine the cause; the sooner we will be able to provide further assistance to resolve this issue for you.

If you’ve encountered a crash dump whilst continuing or the game processing whilst playing Football Manager 2021 please try the following troubleshooting techniques in order to try and resolve the issue.

Delete Cache and Preferences

Verify Game Files

Once you’ve done this, re-launch the game and try again.

If it still crashes at exactly the same point, please submit a support request with the following information:

- The crash dump file (this file can be located at the following default location: Users\[Your Mac Username]\Library\Application Support\Sports Interactive\Football Manager 2021\crash dumps

- The save game file just before the issue occurs (this file can be located at the following default location: Users\[Your Mac Username]\Library\Application Support\Sports Interactive\Football Manager 2021\games) remember to let us know the file name when uploaded

- The in-game date when the crash occurred

- Whether you’ve used the in-game or pre-game editor

- Whether you’re using any custom files of any sort with the game (so workshop downloads like databases, graphics, views etc)

Read our guide on how to find game files when playing on Mac.

Once we have the above information, we will be able to look into your issue directly and determine what the cause is. The sooner we can determine the cause; the sooner we will be able to provide further assistance to resolve this issue for you.

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