To generate a MSINFO32 report, please follow the steps below:
- Please press Windows Key + R to open the Run Menu
- Type msinfo32 and click OK
- While viewing the System Summary node go to File then Save (Please do not use Export)
- Save your MSINFO32 report as msinfo32.nfo on your desktop for easy access
- Attach the saved file to a new or existing ticket for us to review