If your application has stalled at "Starting download", please use the following troubleshooting steps to help complete your download:
- Confirm that your device is on the list of supported devices <http://support.google.com/googleplay/bin/answer.py?answer=1727131>, which means it's supported for use with the Google Play Store app. If your device is not on this list, please contact your manufacturer with questions.
- For paid applications, confirm your credit card information is up to date by signing in to your Google Wallet account <http://wallet.google.com/manage>
- Cancel and restart the download.
- Restart your phone, then try downloading the app again.
- Confirm there is connectivity to either wireless or cellular networks on your device, and contact your mobile service provider if you aren't connected.
- Try your download(s) using both wireless and cellular network connections, and ensure firewalls aren’t blocking access to ports required for Google Play (TCP and UDP 5228).
- Make sure you've cleared the cache and data of both the Google Play Store app and the Download manager. Here's how:
- Visit Menu > Settings > Applications > Manage applications
- Tab over to "All"
- Select the Google Play Store app, and then tap "Clear data" and "Clear cache;" then, select Download manager and tap "Clear data" and "Clear cache"
- You must be able to successfully sign into Google Talk <http://support.google.com/googleplay/bin/answer.py?answer=1647495> to download Android apps on Google Play. Make sure your device is signed into Google Talk by following these steps:
- Go to your phone’s app launcher, and press the Talk app.
- If you’re already signed into Talk, press Menu, and then touch Sign out.
- Launch Talk again to sign in.
If unsuccessful after attempting these steps, please let Google know <http://support.google.com/googleplay/bin/request.py?contact_type=contact_policy&policy=apps> so that they can investigate further.