For some issues, our support agents may ask you to update your graphics card as one of the troubleshooting methods. When updating your graphics card drivers, we recommend uninstalling the old drivers first to make sure there are no issues.
If you have the knowledge, we'd suggest using the manual download and install over the auto-checker, so if you know your exact graphics card make and the OS you are running, please enter in your details and find the latest drivers.
Once you’ve updated to the latest drivers and restarted your system you should be running the latest drivers available.
For some laptops it may be worth checking on your manufacturer's website for exact drivers for your laptop, especially if you have dual graphics cards (Intel with AMD/Nvidia) or have problems updating from any of the sites listed above.
If nothing above works, please submit a support request stating exactly what you've tried so far, and a member of our team will try to help.