You may find our support agents ask you for your DxDiag so we have more information about your system which will allow us to troubleshoot your issue.
- Click the Windows key on your keyboard
- Type "DxDiag" and press Enter on your keyboard
- The DxDiag window should open. You may be prompted to allow DxDiag to check online for digital signatures, for which please click ‘Yes’
- Click ‘Save All Information’ on the bottom portion of the DxDiag window
- Save the file as a txt document and share it with the support team
- Open Finder
- Go to ‘Applications’ -> ‘Utilities’
- Launch ‘System Information’
- From the ‘File’ menu, click ‘Save…’
- In ‘Save As’ type file name or leave to default as your system’s name
- Choose a location to save the file to, it will default to your ‘Documents’
- Click ‘Save’
- The file will now be generated in your chosen location
If the above instructions couldn’t resolve your issue, please submit a support ticket and our team will try and help you.