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  1. Knowledge Base
  2. General FAQs
  3. PC Windows - Game Troubleshooting
Articles in this section
  • Creating a MSINFO32 Report
  • Compatibility Mode and Running as Administrator for PC Games
  • Creating a DXDIAG Report
  • Disc Error (CD/DVD) Troubleshooting
  • Where can I download drivers?
  • I've damaged my CD-DVD, can I get a replacement from you
  • Minimising conflicts when running a game
  • What are drivers? How do I update them?
  • General Windows Troubleshooting (for crashes, graphic and sound issues etc)

Where can I download drivers?

Out-of-date drivers can cause serious performance issues, including crashing or failing to launch.

Listed below are links to common video and sound card vendors;

Note: To confirm the vendor of either your video or sound card click here.

Display:

Nvidia

  1. Go to Nvidia's Driver Support page.
  2. Follow either Option 1 (manually entering device information) or Option 2 (automatically scan and detect device information) to determine the appropriate software version.
  3. Download the software installer and run it, following any directions or prompts.

AMD/Radeon

  1. Go to AMD's Driver Support page.
  2. Either manually enter you device information under "Download Drivers" on the right or download the tool to automatically scan and detect your device information from the central column.
  3. Download the suggested software installer and run it, following any directions or prompts.

Intel

  1. Go to Intel's Driver Support page.
  2. Either manually enter you device information under "Find downloads by product name" or use the tool to automatically scan and detect your device information from the top of the page.
  3. Download the suggested software installer and run it, following any directions or prompts.

Sound:

Realtek

  1. Go to Realtek's Driver Support page.
  2. Select the "High Definition Audio Codecs".
  3. Accept the terms and click "Next".
  4. Determine the appropriate version for your operating system and download the installer from the closest mirror site.
  5. Run the installer, following all prompts and instructions.

Note: Ensure a clean product installation. File corruption is a common cause of game problems and can be avoided by uninstalling any previous installation of the product from the hard drive. Always use the Uninstall option through the set up program if it has one.

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