Tech Issues

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TECHNICAL ISSUES

MY INGAME PURCHASE IS MISSING

Check your in-game wallet to ensure that your in-game purchase has been applied to this particular save. Some of our in-game purchases require to be enabled via news stories. Please double-check your inbox to ensure you haven’t missed the chance to apply it.

If you are still experiencing issues, please create a support ticket. When creating your support ticket be sure to provide the following information so the support agent can assist you as efficiently as possible.

  • Please supply a screenshot of your wallet.
  • Please supply a copy of your receipt.
  • Please supply your Gamertag or PSN iD

MY INGAME PURCHASES HAVEN'T BEEN APPLIED TO MY SAVE

Go to your wallet which is the tab to the furthest right: 

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Click to 'Apply' purchase - This will apply to your current save so be sure to be on the correct save

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You will then be taking out of the store and it will confirm it's been applied

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MY GAME WON'T SAVE (0x80830003)

This error means your console has run out of space for saved data, which is not exactly the same as having free space on your system.

• You can free some space by going to My games & apps > choose one of your games > Manage game & add-ons > Saved data > select your profile > "Delete from Console". This will delete the local saved data for that specific game.

• If you'd like to delete all local saved data, you can do so by going to Settings > System > Storage devices > Clear local saved games.

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If the previous steps didn't work, please give this a try.

• Factory reset:
- Go to Settings > System > Console info > Reset Xbox Keep games and apps.

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If you are still experiencing issues saving your game due to storage space. Please switch your 'Auto Save Type' to 'Single File' saves as opposed to the default "3 Week Rolling" This should reduce the amount of save space used for each game save.

I CAN'T LOAD OR JOIN NETWORK GAMES

Please restart your router and try again. If unsuccessful, ensure to check the status of the network (PlayStation Network | Xbox Network)

In order to rule out any NAT-type issues; please double-check if you can connect to the other player within the party chat.

If you are still experiencing issues, please create a support ticket. When creating your support ticket be sure to provide the following information so the support agent can assist you as efficiently as possible.

  • Who is your current internet service provider?
  • Are you connected via wireless or ethernet?
  • Does your connection currently run off multiple routers?
  • Are you currently using any wireless internet boosters/extenders?
  • Is your internet communal use? For example: University accommodation.

MY SAVE HAS CRASHED AND WON'T LOAD

If you are experiencing issues, please create a support ticket. When creating your support ticket be sure to provide the following information so the support agent can assist you as efficiently as possible.

  • The manager’s name as it appears in-game.
  • The save file name as it appears in-game.
  • The team being managed within the save.
  • The game version.
  • The leagues selected when the game was created.
  • When exactly the crash occurred – including date & time (in real life)

IF ON PC ALSO COMPLETE THESE STEPS:

  • Launch Football Manager Console on your PC.
  • Once the game up and running please load your affected save file.
  • Once the game is loaded, minimise Football Manager 2023 Console, and go to the following location: C:\Users\YOUR.NAME\AppData\Local\Sports Interactive\Football Manager 2023 Console\Temporary
  • Within the Temporary folder you will find the save (please note that the save and information will disappear soon after opening). The file you want is labelled under FMT.
  • Copy the save from this location to your desktop.
  • Please upload the file save via our cloud service.
  • Once the file has been uploaded, please create a support ticket explain the issue you have encountered and provide the name of the file save.

 


 

 

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