1. SEGA Support
  2. FOOTBALL MANAGER
  3. Football Manager 2024
  4. Technical Support
  5. Top Tech Issues

Technical Issues

Updated

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TOP ISSUES

FOOTBALL MANAGER WON'T LAUNCH AFTER CLICKING THE PLAY BUTTON ON STEAM

If after you’ve clicked the ‘play’ button, it changes to ‘stop’ but suddenly returns to ‘play’, please follow the instructions below:

If you still can’t resolve your issue, please try all the troubleshooting techniques in this FAQ. 

If you find nothing above helps, please submit a support ticket and our team will try to help. 

AN ERROR HAS OCCURRED WHILE INSTALLING [FOOTBALL MANAGER 20XX] (MISSING APP CONFIGURATION)

If you’ve encountered a message which states ‘An error has occurred while installing [Football Manager title] (missing app configuration)' when attempting to install [Football Manager title], please shut down Steam and delete this file located at the following location: C:\Program Files (x86)\Steam\appcache\appinfo.vdf Once you’ve completed this, launch Steam and attempt to reinstall and run the game.

AN ERROR OCCURRED WHILE UPDATING [FOOTBALL MANAGER 20XX] (UNKNOWN ERROR)

If you see the “An error occurred while updating [Football Manager 20XX] (unknown error)” error message when downloading Football Manager, it is likely that your system is below the system requirements.

 

In some cases, this can be resolved by simply upgrading the Operating System on your device.

ERROR CODE 1000

Please make sure you're not running under a proxy or any DNS/VPN settings that might interfere with your connection. If so please set the 'Sports interactive' folder to be available offline. Otherwise, please do the following:
  • Disconnect any DNS/ VPN's, and play through your home Wi-Fi.
  • Ensure any anti-virus software isn't interfering with Football Manager.
  • Completely log out of Steam, close all related applications and log back in.
  • Remove all third-party content (skins/logos/faces etc.).

If you require more assistance on resolving the connectivity with Steam, please see the following support articles: Troubleshooting Network Connectivity Steam Servers Are Currently Unavailable or Too Busy Required Ports for Steam.

ERROR CODE 5000

If you are unable to access the in-game editor/download section of the game due to the error message 5000 or experience the error message "A network connection is required in order to play FM online’ error messages", we suggest you revoke Football Manager's Epic Store access.

 

Once you've done so, the next time you launch the game you’ll be prompted by a pop up to allow Epic games to connect to ‘Use [Football Manager 20XX] with your Epic Games account’ - you must click ‘ALLOW’ and it should work.

 

CONTENT FILE LOCKED STEAM ERROR / DISK WRITE ERROR

In this circumstance, if the user receives a message which states 'An error occurred while updating [Football Manager 20XX] (content file locked)' or 'Disk Write Error' then we would suggest uninstalling and reinstalling Steam.

 

If you're on a Mac and are seeing this error, in some instances it will be due to a permissions issue and you need to allow full disk access to Steam. To do so, follow these instructions:

  • Go to System Settings
  • Select Privacy & Security
  • Select Full Disk Access, click the + and authenticate
  • Go to Applications, Steam, then click "Open"
  • Ensure the button is over to the right next to Steam in the apps list to indicate it allows full disk access

GAME COULD NOT BE SAVED

We know some users are experiencing an error stating the game could not be saved. While unsure of the cause, we have a workaround providing success for some users.

 

PC/ Windows:
Please delete the 'Preferences' folder in the 'Football Manager 2024' folder within AppData. The AppData folder is hidden by default. Check here for guidance on how to access hidden files and folders.

C:\Users\[Your Windows Username]\AppData\Local\Sports Interactive\Football Manager 2024\Preferences

Note: Some settings are reset, you will have to revert them to where you had them before.

 

 

MAC:

Please delete the 'Preferences' folder in the 'Football Manager 2024' folder within Application Support. The AppData folder is hidden by default. Follow the steps below to access hidden files and folders.

- Open Finder
- Click ‘Go’ from the menubar
- Press and hold down the ‘Option’ (Alt) key
- This will bring up the ‘Library’, click to enter then go to ‘Application Support’ -> ‘Sports Interactive’ -> ‘Football Manager 2024’

Once visible, please delete the preferences folder at the below path:

Users/YOUR Mac USERNAME/Library/Application Support/Sports Interactive\Preferences

Note: Some settings are reset, you will have to revert them to how you had them before.

 

 

 

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