If you experience this message when attempting to start the game, configure the compatibility mode for Steam using these steps:
Windows 7 and 8.1
- Close Steam
- Right click on Steam shortcut
- Click "Properties"
- Choose the "Compatibility" tab
- Uncheck the box "Run in Compatibility mode for"
- Click on "OK" and then start Steam using the same shortcut
- You can now try the game
Windows 10 and 11
- Close Steam
- Right click on Steam shortcut
- Select ‘Troubleshoot compatibility’
- Following It attempting to Troubleshoot, select ‘Try recommended settings’
- You can now try the game
If you’re still encountering the same issue after trying the above, as a next step we’d recommend uninstalling and reinstalling the game. Any save games will be kept safe during this process, as they can only be removed manually.
If you find nothing above helps, please submit a support ticket and our team will try to help.