If you have purchased the In-game Editor (IGE) and it is not appearing in game, please try the following troubleshooting methods:
Generic troubleshooting methods:
- Make sure your IGE is same version as your Football Manager (FM) game. For example, you need to purchase IGE 2023 if you want to use it for FM23.
- Make sure you are logged in to the same account that the purchase was made on. If you have bought FM23 and IGE 2023 with two separate accounts, then the IGE won’t appear in game.
- Make sure to turn off any VPNs.
- Make sure that the time zone and clocks on your machine are correct.
Steam specific:
Epic specific:
- Please revoke FM’s Epic Store access. Once you’ve done so, the next time you launch Football Manager with you Epic Games account, you will be asked to authorise access for the game again – click ‘Allow’.
- Please verify game caches and restart Epic Launcher.
If the above hasn’t worked, please try configuring Anti-virus. Avast, Bullguard and BitDefender have all been known to cause problems in the past.
If you find nothing above helps, please submit a support ticket and provide the log files (see below) so our team can help.
Log files:
STORE_DIALOG_CHANNEL_02_11_2018_08_49_33.log
You can find the log files here:
PC - C:\Users\[Your Windows Username]\AppData\Local\Sports Interactive\[Football Manager title]\Logs\Persistent
In order to access this folder, please ensure that the option ‘Show hidden files and folders’ is active:
- Go to the Control Panel and enable Classic View
- Select ‘Folder Options’ or ‘File Explorer Options’
- Select ‘View’
- From Advanced Settings enable locate Hidden files and folders.
- Select ‘Show hidden files and folders’
- Click Ok
If you find nothing above helps, please submit a support ticket and our team will try to help.